For years companies were concerned with providing outstanding customer service. In today's environment that goal is barely whispered - a thing of the past! Purl Soho is a shining example of how to be responsive, caring and timely in addressing their customers' concerns. Purl Soho could give a masterclass to show other companies how it is truly done. A special shout-out to Zha Zha for all her help!

Barbara Kriegbaum

I love Purl Soho yarns! I have purchased a lot of different yarns from you over the years and each one has been very high quality and the color selection is beautiful. Also important is how responsive and helpful the customer service is. I appreciate that it’s easy to return yarn if something turns out to not be quite right for the project I had in mind, as that allays the concerns of ordering online. Much as I enjoyed visiting the store whenever I was in New York, Purl Soho works hard to make buying yarn online a personal and happy experience. 

Martha Henderson

A few months ago, I placed my first Purl Soho order. Since then, I have placed two more! I know my enthusiasm resulted in at least one of my friends placing an order, too. It's so exciting to discover beautiful yarn that feels fantastic and is a joy to knit with! I am almost finished with one sweater with Linen Quill! I love it! I have cast on a vest with Knitting Yarn, swatched for a sweater with Good Wool and ordered Hedgerow for a cardigan. The colors are scrumptious and the fabrics they create are just right... The colors on the website seem true and all the information for each yarn makes shopping easy. And the real people who work there are helpful and nice!

Christine Becker

Purl Soho has the best yarn, the most gorgeous colors and the most helpful customer service ever!!! I’m a 77 year old lady who has been knitting since I was about 12—that’s a really long time. Until my favorite local yarn shops closed, I had never been pleased with purchasing yarn online. Then, I found Pul Soho, and WOW!!! These are simply beautiful. When I received my first pack of yarn to make my Incredible Blanket, all I could do was stare at the contents—I actually hated to start my project because I just wanted to look at how pretty the colors were. Now that I am finished, I have this wonderful blanket in my living room to enjoy every day. The result is amazing. Thank you, Purl Soho, for your quality product. You have a customer for as long as my fingers will allow me to knit!! 

Jan Abrams

I was so lucky to win a yarn give away from Purl Soho recently and am now knitting a gorgeous big scarf with Linen Quill yarn. It feels so good in my hands! The quality is excellent, and I’m absolutely converted to it. I can’t wait to try their other products and have already ordered several other yarns and patterns. Customer service is great too, by the way. When I made a mistake on my order they quickly fixed it for me. I’m so happy to have found this business that is so clearly committed to quality and customer service, as well as a sense of fun! 

Peggy Lindsey

Just want to say thanks to Lili. I had purchased yarn and a pattern, and had a question about the pattern with regards to short rows. Couldn't find an answer online, so I sent an email. Lili answered within minutes and gave me the info I needed. I have since gone past that point in the pattern and an really pleased with how the sweater is working up. Great customer service-- very responsive and helpful! Was also pleased to see that if I needed additional help, I could request a free zoom session for 1:1 guidance. 

Beth H.

I absolutely love Purl Soho! Your company has beautiful yarns, patterns, ideas, tutorials and fantastic customer service! You are my "go to" for favorite online shopping platform. I love the variety of so many knitting ideas that could be made with the same yarn from scarfs and cowls to towels, washcloths to blankets to garments and more. What a great variety and all done in a modern fashion. Thank you so much for all the inspiration and being a one stop shop. 

Donna Pieller

Thank you! As a knitter, Purl Soho is my absolute favorite place for patterns and wool. Love the fact that customer service is lightening fast and friendly and that the products are of excellent quality. Currently doing the garter stitch wrap in Good Wool, love the feel and look of it as it is being done up - decided to go back for more skeins. Oh…and BTW, I’m a Canadian Knitter and Purl Soho delivers straight to my door in good time at a VERY reasonable shipping cost! Woo-Hoo, Happy Knitting!

Elizabeth Goodfellow

Everything is right with Purl Soho. The simply beautiful website invites me in. I almost never escape a post to my inbox without lingering, exploring, or shopping. The inventory is designed with the highest quality of care through all phases. Customer service is superb. I receive quick and helpful responses to any inquiries I have ever made about stock or pattern details. I am encouraged to share updates and photos of my projects by people who I believe truly care that their customers are satisfied and enthusiastic. Thank you, Purl Soho, for such stellar service to us all. 

Roseanne Saalfield