Have you ever been in the middle of a pattern and were stumped? That very thing happened to me and after searching and searching with no luck I reached out to Purl Soho and I woke up to a detailed email explaining the part of the pattern I was having difficulty with. I can’t thank them enough! 

Cathy Fagan

I would like to commend Lili in your customer service department. She helped me with a Christmas gift order for my granddaughter. I had emailed for help with the order and shipping and Lili answered so promptly and kindly that I was extremely impressed. Have not had that fast a response from other retailers in a long time. There was a problem with the delivery, so I emailed Lili again, and of course she was right on it, got the yarn reordered and shipped that day! I was very pleased and impressed, and telling fellow knitters to shop Purl Soho for your great yarn and patterns and Excellent Service! Thank you Lili and Happy New Year

Cathe Brierly

I love all the yarn I’ve bought from Purl Soho. It’s such good quality, and I love the colors. I’ve knit so many of their patterns, too. I love that I can check the comments section for any variations customers have asked about. The staff is fast to respond to comments. If I don’t see that my question has been asked, customer service is very quick to respond with specific questions. I tend to over order my yarn to make sure I have enough. Returns are super easy, and I know I’ll always find another project to get excited about on the Purl Soho site. 

Dagma Serota

Few things matter more to a knitter/yarn collector than a fabulous, beautiful, clearly written and very easy to use (too easy?!) yarn website. And when a surprisingly fast customer response is thrown in, I can see why Purl Soho has won awards. My latest question was sent late Sunday night and the response was waiting before 6am the next morning! Purl Soho keeps reinfusing FUN into knitting!

Soj Aronson

This is the first time I've needed to reach out to you guys and I was pleasantly surprised by 1) the speed of the reply, especially on a holiday!, 2) the convenience of the solution, and 3) a real person, not just an automated reply! I already loved your products and aesthetic, now I love Purl Soho for the service as well.

Hannah Flinn

Why I love Purl Soho - you're never made to feel like you're putting anyone out and the answers are always cheerful and helpful! 

Christina Pearson

I can’t say enough about the responsiveness of the Purl Soho staff. Such a lovely, personal group- specifically Gavriella, who has been outstanding with her prompt responses. I have never been dissatisfied with any order and I have been purchasing yarn/notions from them for approximately 10 years. Thank you again for your customer focus and high quality products. You’re the Best Organization out there!!

June Macchiaverna

As a relatively new knitter, Purl Soho has been a godsend! I get a bit ambitious, excited to create the beautiful sweaters and blankets they feature on their site, and that sometimes means I hit an impasse because I don't yet have all the skills. No fear, though, because the lovely people at Purl Soho are always ready and willing to help. I email customer service about my problem and they respond oh-so-promptly with helpful advice and encouragement. They always seem eager to help! This amazing level of customer service, coupled with great sales on their wonderful yarns, makes Purl Soho a great source for all things knitting. 

Jude Polotan

For years companies were concerned with providing outstanding customer service. In today's environment that goal is barely whispered - a thing of the past! Purl Soho is a shining example of how to be responsive, caring and timely in addressing their customers' concerns. Purl Soho could give a masterclass to show other companies how it is truly done. A special shout-out to Zha Zha for all her help!

Barbara Kriegbaum