Few things matter more to a knitter/yarn collector than a fabulous, beautiful, clearly written and very easy to use (too easy?!) yarn website. And when a surprisingly fast customer response is thrown in, I can see why Purl Soho has won awards. My latest question was sent late Sunday night and the response was waiting before 6am the next morning! Purl Soho keeps reinfusing FUN into knitting!

Soj Aronson

This is the first time I've needed to reach out to you guys and I was pleasantly surprised by 1) the speed of the reply, especially on a holiday!, 2) the convenience of the solution, and 3) a real person, not just an automated reply! I already loved your products and aesthetic, now I love Purl Soho for the service as well.

Hannah Flinn

Why I love Purl Soho - you're never made to feel like you're putting anyone out and the answers are always cheerful and helpful! 

Christina Pearson

I can’t say enough about the responsiveness of the Purl Soho staff. Such a lovely, personal group- specifically Gavriella, who has been outstanding with her prompt responses. I have never been dissatisfied with any order and I have been purchasing yarn/notions from them for approximately 10 years. Thank you again for your customer focus and high quality products. You’re the Best Organization out there!!

June Macchiaverna

As a relatively new knitter, Purl Soho has been a godsend! I get a bit ambitious, excited to create the beautiful sweaters and blankets they feature on their site, and that sometimes means I hit an impasse because I don't yet have all the skills. No fear, though, because the lovely people at Purl Soho are always ready and willing to help. I email customer service about my problem and they respond oh-so-promptly with helpful advice and encouragement. They always seem eager to help! This amazing level of customer service, coupled with great sales on their wonderful yarns, makes Purl Soho a great source for all things knitting. 

Jude Polotan

For years companies were concerned with providing outstanding customer service. In today's environment that goal is barely whispered - a thing of the past! Purl Soho is a shining example of how to be responsive, caring and timely in addressing their customers' concerns. Purl Soho could give a masterclass to show other companies how it is truly done. A special shout-out to Zha Zha for all her help!

Barbara Kriegbaum

I love Purl Soho yarns! I have purchased a lot of different yarns from you over the years and each one has been very high quality and the color selection is beautiful. Also important is how responsive and helpful the customer service is. I appreciate that it’s easy to return yarn if something turns out to not be quite right for the project I had in mind, as that allays the concerns of ordering online. Much as I enjoyed visiting the store whenever I was in New York, Purl Soho works hard to make buying yarn online a personal and happy experience. 

Martha Henderson

A few months ago, I placed my first Purl Soho order. Since then, I have placed two more! I know my enthusiasm resulted in at least one of my friends placing an order, too. It's so exciting to discover beautiful yarn that feels fantastic and is a joy to knit with! I am almost finished with one sweater with Linen Quill! I love it! I have cast on a vest with Knitting Yarn, swatched for a sweater with Good Wool and ordered Hedgerow for a cardigan. The colors are scrumptious and the fabrics they create are just right... The colors on the website seem true and all the information for each yarn makes shopping easy. And the real people who work there are helpful and nice!

Christine Becker

Purl Soho has the best yarn, the most gorgeous colors and the most helpful customer service ever!!! I’m a 77 year old lady who has been knitting since I was about 12—that’s a really long time. Until my favorite local yarn shops closed, I had never been pleased with purchasing yarn online. Then, I found Pul Soho, and WOW!!! These are simply beautiful. When I received my first pack of yarn to make my Incredible Blanket, all I could do was stare at the contents—I actually hated to start my project because I just wanted to look at how pretty the colors were. Now that I am finished, I have this wonderful blanket in my living room to enjoy every day. The result is amazing. Thank you, Purl Soho, for your quality product. You have a customer for as long as my fingers will allow me to knit!! 

Jan Abrams