Contact + Hours

Customer Service

With questions about products and orders, please write to We'll do our very best to get right back to you! 

If you have a question about a specific pattern, the best place to ask is in the Comments section of that pattern. Just click the comment icon in the right margin of the pattern, check to see if your question has already been answered, and if it hasn't, ask away. We'll answer you as soon as possible!

Our New York City Shop: Closed For Now!

Our New York City shop is closed until further notice so that you and our staff can stay safely at home. Here's where, when, and how to visit us when we re-open...

459 Broome Street
New York, New York 10013
view map

Monday-Friday, 12-7pm; Saturday and Sunday, 12-6pm.

We are closed on January 1st, July 4th, Thanksgiving day, and December 25th.

We close at 3pm the day before Thanksgiving, December 24th, and December 31st.

Canal Street (N, Q, R, Q, A, C, E)
Prince Street (R, W)
Spring Street (C, E)
Spring Street (6)

M1, M55

Our Warehouse

Our Irvine, California warehouse is closed to walk-in customers until further notice. In addition, orders cannot be picked up from our warehouse at this time.  

Address: 2302 Barranca Pkwy, Irvine CA 92606
Normal Hours: Tuesday-Friday, 9am-3:30pm

Other Inquiries

For other inquiries having to do with marketing, public relations, advertising, or donations, please email

Call Us

Because we're working with a limited staff right now, we're currently unable to answer the phone either at our shop or warehouse. Emailing or commenting directly on our site is the best way to reach us (please see Customer Service, at the top of the page, for more info), but if you do need to call, we will certainly do our best to call you back in a day or two! 

(800) 597 PURL