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Contact + Hours

Customer Service

To talk to a customer service associate about our patterns and products or an order you have placed, please call (800) 597 PURL, weekdays 12-7pm; weekends 12-6pm EST.

To email questions about products and orders, please write to We'll get right back to you!

And if you'd like to email a question about a specific pattern, the best place to ask is in the Comments section of that pattern. To find that section, go to the story on the Create side of our site and scroll to the bottom of the pattern where it says "Responses." Check to see if your question has already been answered, and if it hasn't, please add your question and we'll answer it as soon as possible!

Other Inquiries

For other inquiries having to do with marketing, public relations, advertising, or donations, please email

Our New York City Shop

(212) 420-8796

459 Broome Street
New York, New York 10013
view map

Monday-Friday, 12-7pm; Saturday and Sunday, 12-6pm.

We are closed on January 1st, July 4th, Thanksgiving day, and December 25th.

We close at 3pm the day before Thanksgiving, December 24th, and December 31st.

Canal Street (N, Q, R, Q, A, C, E)
Prince Street (R, W)
Spring Street (C, E)
Spring Street (6)

M1, M55

Our Warehouse

(800) 597 PURL, weekdays, Tuesday-Friday, 9-3:30pm.

Our warehouse and most of our online inventory is located in Irvine, California. We do not have a dedicated retail space there, but you can come by and shop at the warehouse Tuesday-Friday, 9am-3:30pm. Please note, we are closed on the Tuesdays that follow Monday holidays as well as during any promotion or sale for approximately a week after the sale/promotion is over, and if you are visiting with a large group of people, we would love to know ahead of time. Our address is 2302 Barranca Pkwy, Irvine CA 92606.