Contact + Hours

Our New York City Shop: Closed For Now!

Our NYC shop is closed until further notice so that you and our staff can stay safely at home. Here's where, when, and how to visit us when we re-open...

(212) 420-8796 (Please note that we're not currently available to answer this phone.)

459 Broome Street
New York, New York 10013
view map

Monday-Friday, 12-7pm; Saturday and Sunday, 12-6pm.

We are closed on January 1st, July 4th, Thanksgiving day, and December 25th.

We close at 3pm the day before Thanksgiving, December 24th, and December 31st.

Canal Street (N, Q, R, Q, A, C, E)
Prince Street (R, W)
Spring Street (C, E)
Spring Street (6)

M1, M55

Our Warehouse

(800) 597 PURL (Please note that, because we have a limited number of people working in our warehouse, we are unable to answer the phone right now. We will do our best to call you back within a day or two. Please see Customer Service, below, for other ways to reach us!)

Our Irvine, California warehouse is closed to walk-in customers until further notice.   We are also not allowing orders to be picked up at this time.  

Address: 2302 Barranca Pkwy, Irvine CA 92606
Normal Hours: Tuesday-Friday, 9am-3:30pm

Customer Service

With questions about products and orders, please write to We'll try to get right back to you!

If you'd like to email a question about a specific pattern, the best place to ask is in the Comments section of that pattern. To find that section, go to the story on the Create side of our site and scroll to the bottom of the pattern where it says "Responses." Check to see if your question has already been answered, and if it hasn't, please add your question and we'll answer it as soon as possible! Please keep in mind that staff is limited during this time so comments may take a bit longer to answer.

Other Inquiries

For other inquiries having to do with marketing, public relations, advertising, or donations, please email