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Purl Soho is a small but global company that has been in business for over twenty years. We sell high quality knitting and crochet supplies, including our own branded collections of yarns, notions, and kits. We also create and share modern designs based on traditional fiber art techniques. We are committed to exceptional quality and incredible customer service and have loyal customers around the world who count on Purl Soho for both!

EQUAL OPPORTUNITY EMPLOYER: Purl Soho celebrates diversity and is committed to inclusivity. We do not discriminate in our hiring, compensating, or promoting practices, and we value employees from all backgrounds, cultures, and perspectives. Whoever you are, we want to meet you!

Current Openings

Note that real people from our team will review your application. This can take some time... Please be patient, we promise we will get back to you!

CUSTOMER SERVICE SPECIALIST, FULFILLMENT, Full-Time, In Person (Santa Ana, CA)

We're looking for a detail-oriented, warm communicator to join our Customer Service team! This role is the on-site connection between our Customer Service and Fulfillment teams, working from our fulfillment center in southern California to give customers timely, accurate, and thoughtful answers to order-related questions. If you love helping people and you're just as comfortable in a warehouse as you are writing a thoughtful email, we'd love to meet you. This is a full-time, in-person position that starts right away with an hourly pay of $23-26 per hour. To apply, please send a PDF of your resume and cover letter to [email protected]. We look forward to hearing from you!

RESPONSIBILITIES INCLUDE...

  • Respond promptly, accurately, and warmly to customers on order-related tickets via Zendesk, including but not limited to…
    • Troubleshooting order placement issues
    • Handling order change and dye lot requests
    • Addressing "Special Instructions"
    • Providing domestic and international shipping updates
    • Helping coordinate reshipments for lost or stolen packages
    • Processing refunds and credits
  • Serve as the primary liaison between Fulfillment and Customer Service
    • Partner daily to resolve order issues and special requests
    • Communicate time-sensitive customer requests and clarifications directly to the Fulfillment team before orders are pulled and processed
    • Identify recurring issues between Customer Service and Fulfillment and partner with both managers to improve processes
  • Escalate requests outside the scope of the role to management

QUALIFICATIONS

  • Strong communication and writing skills with the ability to provide clear, personable answers under time pressure
  • Comfort working in a fast-paced, detail-oriented warehouse environment
  • Positive and cooperative attitude
  • Solid knowledge of yarn and knitting basics (dye lots, yarn weights, common terminology). You don't need to be a pattern expert but should be comfortable talking about yarn with customers
  • Experience with or willingness to learn Zendesk, Brightpearl, and Shopify

 

CUSTOMER SERVICE SPECIALISTS, Remote, Part-Time + Seasonal

We’re looking for two knitting experts to join our amazing Customer Service team! If you’re also a wordsmith who can communicate the generous spirit of Purl Soho’s values, we’d love to meet you. As a Customer Service Specialist, you will use excellent writing skills to field customers’ inquiries with compassion, personal warmth, and technical expertise. This is a part-time, seasonal, and remote position that starts right away with an hourly pay of $20-25.

If this sounds like the job for you, please send PDFs of your resume and a cover letter about why you would be a great Customer Service Specialist to [email protected]. Please use the subject line “Seasonal Customer Service Specialist.” We can't wait to meet you!

RESPONSIBILITIES INCLUDE...

  • Respond compassionately and constructively to customers’ inquiries
  • Provide 1-On-1 Help over scheduled video calls
  • Follow Customer Service Manager’s scheduling, procedures, and processes
  • Communicate and coordinate with entire company to gain answers and disseminate information

REQUIREMENTS

  • Strong communication and writing skills with the ability to provide technical guidance with kindness and patience
  • Positive and cooperative attitude
  • Deep knowledge of knitting, including reading patterns from a technical standpoint
  • Experience with or willingness to learn ZenDesk and Asana
  • A plus if you live in Orange County and are willing to do this job from our fulfillment center


SEASONAL SPECIALISTS, Santa Ana, CA

We are looking for energetic Seasonal Specialists to help our Fulfillment team during the busy fall and holiday season! No experience is required, just a great team player with exceptional attention to detail and an ability to work efficiently and accurately. This entry-level role is 2–5 days per week and based at our (lovely) warehouse in Santa Ana, California. While temporary to start, it has the potential to become permanent based on performance and company needs. Weekend availability is highly preferred. Compensation is $19-$22 an hour. Our fall season starts the first week of September and holiday lasts through mid January. To apply, please send a cover letter and resume to [email protected].

RESPONSIBILITIES

  • Pull orders accurately and according to current guidelines
  • Verify orders pulled by coworkers are correct and process them in the inventory system
  • Pack orders based on current shipping policies, neatly following guidelines on packaging, gift wrapping, and presentation
  • Wind yarn into balls for customers who request it
  • Assemble yarn bundles and kits
  • Place shipping labels on packed orders and put in appropriate pick-up bags or areas
  • Assist with any other task related to the fulfillment of orders

Special request but not required: Ability to assist with restocking, including moving and lifting boxes weighing 20-80 pounds

Pay Rate: $19-$22


HAND KNITWEAR DESIGNER, Full-Time

Calling all hand knitwear designers! Purl Soho is looking for a talented hand knitwear designer to join our Design Team. We're seeking someone with exceptional knitting skills, a strong design sensibility, and a passion for creating patterns that are approachable and deeply satisfying to make. We value thoughtful construction, timeless design, and a relentless focus on the maker's experience. Whether you're early in your design career or have years of experience developing original handknit knitwear, we're looking for someone who is excited to contribute creatively, collaborate generously, and continue growing as a designer.

The Knitwear Designer is a member of our Design Team and is managed by our Design Manager. This is a full-time role that may be partially remote (working out of our Brooklyn studio) or fully remote. Depending on experience, the salary range is $58,000-70,000.

Interested? To apply please email us at [email protected] with the subject line Knitwear Designer. In a single PDF named First Name-Last Name-Designer-Application, please include your cover letter,  resume (including link your Ravelry page if you have one), and a portfolio with examples of your original designs, along with examples of your pattern writing. We suspect this process may take our small team a little while. We promise we will get back to each person who applies!

PS: If you are interested, but are located abroad, we have a different route for working together, please see our Info for Designers page to find out more!  

RESPONSIBILITIES

Design + Pattern Development

  • Imagine, develop, and usher original knitwear designs from concept through publication
  • Participate actively in design critiques and brainstorming sessions
  • Explore ideas through swatches, sketches, schematics, and prototypes
  • Write clear, accurate knitting patterns that reflect Purl Soho's voice and standards
    • Create drafts for charts, schematics, and supporting materials that help knitters succeed
    • Research techniques, construction methods, and industry trends to inspire fresh ideas
    • Balance creativity with practical considerations, including material usage, sizing, and the customer experience
    • Collaborate with editors and technical editors to refine patterns before publication
    • Help develop tutorials, demonstration videos, and educational resources

Collaboration

  • Work closely with Photography, Marketing, Planning, Customer Service, and Editorial teams to communicate pattern details and launches
  • Assist with technical questions from Customer Service, as needed
  • Contribute to a culture of thoughtful feedback, continuous improvement, and shared learning

We’re looking for someone who has…

QUALIFICATIONS

  • Strong hand knitting knowledge and understanding of construction
  • Experience designing original hand knitting patterns (published work is a plus)
  • Excellent written communication and strong attention to detail
  • The ability to think creatively while maintaining technical accuracy
  • A collaborative, curious, and solution-oriented mindset
  • Enthusiasm for learning, experimenting, and continually improving your craft
  • Comfort managing multiple projects and deadlines simultaneously

WHY THIS JOB

Purl Soho creates knitting patterns that inspire makers around the world. We believe beautiful design and clear, thoughtful instruction go hand in hand. Our team is collaborative, creative, and deeply committed to producing work that delights our customers and elevates the craft.

If you're excited by the idea of creating timeless knitwear patterns and helping knitters discover the joy of making, we'd love to hear from you.

FREELANCE HAND KNITTING + CROCHET PATTERN DESIGNERS, Remote

For more information about design opportunities, please visit Info For Designers!

GENERAL INQUIRIES

We are also always looking for friendly, talented people who love helping customers and sharing their passion for materials and fiber arts. Our behind-the-scenes staff works remotely from all over the country, while our fulfillment center employees work in person at our Orange County, California warehouse. If you’re interested in joining the team, please send a cover letter and resume to [email protected]. We will keep your information on file and will let you know if we have an opening for you!