Purl Soho is a small but global company that has been in business for over twenty years. We sell high quality knitting and crochet supplies, including our own branded collections of yarns, notions, and kits. We also create and share modern designs based on traditional fiber art techniques. We are committed to exceptional quality and incredible customer service and have loyal customers around the world who count on Purl Soho for both!
EQUAL OPPORTUNITY EMPLOYER: Purl Soho celebrates diversity and is committed to inclusivity. We do not discriminate in our hiring, compensating, or promoting practices, and we value employees from all backgrounds, cultures, and perspectives. Whoever you are, we want to meet you!
Current Openings
Part-Time Fulfillment Specialist: Santa Ana, CA
Purl Soho is looking for an enthusiastic and engaged Part-Time Fulfillment Specialist to be an integral part of our team, shipping orders to our customers, stocking and organizing inventory. Not just any old warehouse job, we're looking for people who are creative problem-solvers and considerate members of a close-knit team. An entry-level position with opportunity for growth, this job is full-time at our warehouse in Santa Ana, California. Weekend availability is a plus. Compensation is $18-$22 an hour.
To apply, please submit your resume, availability, and salary requirements to [email protected]. We can't wait to meet you!
RESPONSIBILITIES
- Pick, process, package and ship orders accurately
- Wind yarn from skeins into balls
- Inspect products for defects and damages
- Assemble crafting kits to company specifications
- Gift wrap according to company specifications
- Count inventory
- Unload and restock incoming inventory items appropriately
- Organize and tidy warehouse space
- Perform all other assigned duties
REQUIREMENTS
- Excellent organizational skills
- Ability to work comfortably in a small, collaborative environment
- Punctuality, attention to detail, and a focus on quality control
- Polite and cheerful attitude
- Must be able to stand or walk for up to 5 hours at a time and regularly lift 30 pound boxes
- Familiarity with Apple computers
- Willingness to abide by all company safety and hygiene regulations
CUSTOMER SERVICE SPECIALIST, Remote, Full-Time
PLEASE NOTE: We have already gotten so many applications, that we are having to pause on accepting new ones. Please check back here to see if we re-open the process. Thank you for your interest!
We’re looking for a knitting expert to join our amazing Customer Service team! If you’re also a wordsmith who can communicate the generous spirit of Purl Soho’s values, we’d love to meet you. As a Customer Service Specialist, you will use excellent writing skills to field customers’ inquiries with compassion, personal warmth, and technical expertise. This is a full-time, remote position that starts right away with an hourly pay of $20-23. If this sounds like the job for you, please send your resume and a cover letter about why you would be a great for this job to [email protected] with the subject "Customer Service Specialist."
RESPONSIBILITIES INCLUDE...
- Respond compassionately and constructively to customers’ inquiries
- Provide 1-On-1 Help over scheduled video calls
- Follow Customer Service Manager’s scheduling, procedures, and processes
- Communicate and coordinate with entire company to gain answers and disseminate information
REQUIREMENTS
- Strong communication and writing skills with the ability to provide technical guidance with kindness and patience
- Positive and cooperative attitude
- Deep knowledge of knitting, including reading patterns from a technical standpoint
- Experience with or willingness to learn ZenDesk and Asana
- Ability to work weekends
FREELANCE HAND KNITTING + CROCHET PATTERN DESIGNERS, Remote
For more information about design opportunities, please visit Info For Designers!
GENERAL INQUIRIES
We are also always looking for friendly, talented people who love helping customers and sharing their passion for materials and fiber arts. Our behind-the-scenes staff works remotely from all over the country, while our fulfillment center employees work in person at our Orange County, California warehouse. If you’re interested in joining the team, please send a cover letter and resume to [email protected]. We will keep your information on file and will let you know if we have an opening for you!