I love doing business with Purl Soho! They are so quick to respond if I send an email and I have even ordered and a few days later my items went on sale and they notified me that they were going to give me a price adjustment. Being a business owner myself, I appreciate the wonderful customer service. They go above and beyond and I plan to always look to them first for my purchases.

Maureen Giorgione

My 1:1 help was incredible. Cat came super prepared with answers to my questions. She made everything easy and clear. I really appreciate the opportunity to have this kind of virtual support. Amazing.

Lisa Gitelson

The customer service, the care, the products, and attention to each customer at Purl Soho is outstanding, it’s a pleasure to deal with each and every associate. Thank you everyone.

Jennifer Knauer

Thoughts on Purl Soho: I used to wander across the internet searching for unique or special yarn for each knitting project until I discovered Purl Soho. It occurred to me recently that I can't remember the last time I traveled outside of Purl Soho for yarn. There are a few reasons. Their many yarns are consistently beautiful, high quality, in stock (usually), in a broad variety of colors, eloquently described online - sometimes with a level of detail that makes you feel a special connection to the yarn you're going to be receiving and working with. And then there are the helpful tutorials, the encouragement to try new techniques, the quick response when you have a question or, as I just did, need some feedback about the "personality" of a yarn or it's suitability for a particular pattern. This shop should be a role model for all others.

Suzanne Peterson

Purl Soho has become a touchpoint in my life. I have been knitting for 30 years but just discovered your company about three years ago. I am constantly blown away by the gorgeous colors, quality, and variety of your yarns. I am a lover of kits and have ordered many. Whoever is overseeing the Purl Soho aesthetic is doing an incredible job. I always have your site open on my computer and check in all the time. I will often browse the photos of your yarns just to calm my mind and get into a better mental place. You are incredibly generous with your free patterns and have a way of taking even a simple project and making it special. So THANK YOU to all at Purl Soho for creating something beautiful that allows your customers to do the same! 

Jennifer Locke

I found a lovely shawl (https://www.purlsoho.com/create/2011/05/15/whits-knits-bamboo-wedding-shawl/) by Purl Soho but it was wider than I wanted. Since the pattern did not show the stitch multiple I emailed customer service. To be honest I didn't expect a reply but figured I had nothing to lose. Well to my surprise I received a reply from Purl Soho Customer Service, the same day and within a few hours, with the information I needed. I was so excited and now I just need to purchase the fiber to make this shawl. Thank you so much for helping to restore my faith in customer service as it seems, over the years, to have been lost.

Judy

Purl Soho is the BEST! Their yarn is gorgeous, both in colors offered and the feel of the yarn. I have become a yarn snob….never thought of myself as any kind of a snob but trust me, you will get spoiled fast once you knit or crochet with their beautiful yarns. In addition to superior yarns, their customer service is exceptional. Purl Soho is my go to for yarn and for advice with my projects!

Patricia Quinn

I have been purchasing fibers from Purl Soho for a long time. Quality of yarn is amazing. Customer Service is amazing. I tried to teach my niece to knit a while ago. She is now 22 and loves to knit. I told her about Purl Soho and that is where she purchases her yarn.

Doreen Kline

Amazing Customer Service

I had a question about an item that I found on the Purl Soho website. I received a response the same day and was able to get exactly what I wanted! I am a long time Purl Soho customer, so I am familiar with the high quality and beautiful fabrics, notions and yarns, but I was reminded today of the excellent customer service!

Marie Carter

I LOVE this company, the quality of the yarns is always top notch. Unique and interesting without being weird. The patterns are well written and very clear, often there are video links to processes I don't know and love to learn. I had a color question, not only was it answered quickly, it had SUCH helpful information, I really feel I can always depend on great guidance and information from you. Great customer service and fair return/exchange policies. Purl Soho for the WIN WIN WIN!

Karly Lusby

To All Those Who Love to Knit, I am extremely impressed by the care and attention to detail the folks at Purl Soho give their customers...truly, they are beyond exceptional! They are courteous, knowledgeable, pay attention to detail and are extremely helpful. There is no doubt in my mind the yarn purchased is of the highest quality and knitting with it will be a dream come true... more on that once it is in hand. Meanwhile, Purl Soho has a very grateful and excited customer awaiting the joy of having beauty and unrivaled quality arriving at my door soon. Thank you, Purl Soho!!

Elizabeth S.

I discovered the wonderful world of Purl Soho 6 years ago. It has changed my knitting world and my knitting life!! The yarns are simply amazing and the creativity of the free patterns are beyond perfect!! I love the yarn and patterns so much that I have a small knit shop in my basement. Thanks to everyone that works and creates for Purl Soho. The best knit shop anywhere in the world.

Candace Cady

I LOVE this Hedgerow yarn! It knits up beautifully even on plain stockinette, but also showcases ribbing and other stitches. This is my new “go-to” yarn! So glad you are out there, Purl Soho! I can’t wait to try your other yarns!

Julie

The very unique kindness and service of Purl Soho is immeasurable. I arrived back from chemotherapy this morning and was sooo delighted to see that Lili had sent me the discontinued Children's Coat and Vest pattern - for no charge! I just love the stand up collar and texture changes of this sweater and I believe this simple, easy-to-read pattern is going to help me get through joining the front and back. Now to just choose that special yarn … yippee!

Susan Alexander

I have been knitting for many decades and have shopped at many fine yarn shops over the years but, from my long experience, many things about Purl Soho make it my go-to shop for all things yarn. In the past, I hesitated to buy yarn online unless I was already familiar with but Purl Soho's descriptions are so accurate that I always know exactly what will arrive at my door, and in the rare case, although it is exactly as described, I don't love it once I can hold and work with it, returns are easy, and refunds or store credits are given promptly and courteously. My questions, both online and by phone message have been answered within a day and often within a few hours, color or yarn substitution suggestions are given freely and I get the feeling that they are given with pleasure on the part of the talented people at Purl Soho. There are many very fine yarn shops online and brick & mortar, and browsing my LYS is a pleasure but, in my opinion, Purl Soho shines above the rest.

Alice Casella