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Our Favorite Customer Reviews

I am a self-taught mid-level knitter and an experienced sewer, and my first attraction to Purl Soho was the timeless patterns on offer for free. I have received exceptional service at Purl Soho for every single question and concern that I have had, ever since I first found the site in 2015. That is 9 years of phenomenal patterns, yarns, tools, education and service at this wonderful shop! I have every reason to believe that this level of service is consistent with all customers, given the range of participants I see on the KAL Zoom calls. All the patterns are classic in design with ingenious attention to detail. The yarns call out to be held and touched and used to make something creative, and with the help of the lovely personnel at Purl Soho, the end products are well-made, long-lasting and beautiful! Thank you for all the beautiful products and services on offer, and especially for the way in which they are offered, with insight and generosity of spirit.

 

GiGi D.

March 9, 2024

I have been so happy with my purchases. The wool yarns are so soft and people who think wools are ""scratchy"" cannot believe the feel of Wigeon. I can't say enough about the Cashmere Merino either. I have also been very satisfied with the patterns I have made. They fit well and the styles are creative but classic. I have been knitting for many years and worked in a LYS for years, so when I recommend Purl Soho to fellow knitters I know they will be very satisfied customers. P.S. The Amphora sweater and the Botanical Yoke Pullover are fabulous.

 

Miira A.

March 9, 2024

We knitters always experience the anticipation for yarn to arrive when we have a new project to start. When there was a shipping problem, my customer service representative at Purl Soho was on the case right away and kept me informed. Ultimately, she sent me an expedited new shipment. It was Purl Soho's Season Alpaca, which is especially lovely, for me to knit Julie Hoover's cabled Grove sweater.

 

Carol G

March 1, 2024

Couldn't be happier with them. Accidentally ordered something weird, and they picked up on it and asked if I wanted to cancel the order. Can't wait to reorder my super bulky merino.

 

Helen D

March 1, 2024

This is fabulous customer service that goes 'way beyond the norm: I asked Purl Soho if there might, possibly, be one more skein of a particular kind and color of their branded yarn -- which seems to be no longer available and which I needed to finish a sweater -- stashed away somewhere and if so, how I could get hold of it. They answered immediately, saying yes, there are two more skeins available in the warehouse, and here's how to order it. Hooray! So typical of Purl Soho's concern for their customers and their meticulous efficiency.

 

Laura Goldsmith

February 28, 2024

Lili reached out seeing my two orders and asked if she could combine them... This level of kindness is very rare. She was cheerful via email, upbeat, helpful and so kind. WOW!! Fan for life here Purl Soho!! She is a huge representation of your core values and customer appreciation. Truly impressed.

 

Brenda

February 14, 2024

Purl Soho is one of the most amazing business I’ve ever done business with anywhere in the world (and I internet shop everywhere). The in-house fibers are beyond spectacular. The patterns are second to none and many many are free. The short teaching videos are fabulous – my only complaint is that I want MORE of them. The customer service is without equal. Now, on top of that, they have wonderful packaging... I am just thrilled that Purl has switched to this better packaging for all of us!! I’m not really surprised though. I can’t say often enough how wonderful Purl is.

 

Jane

December 17, 2023

Thank you! I still can't believe that something I thought was going to be 'a miracle', really happened. The kindness and thoughtfulness shown is ONE reason why Purl Soho continues to strive. As you know, many knitting stores didn't survive the challenges of COVID. Of course, having such quality yarns is the main reason for your survival. But the sincerity and thoughtfulness expressed by you and others gives Purl Soho a big, warm heart. It's amazing that even as an online only store, you have continued to support customers with warmth and kindness. Testimony to people like you and your colleagues. So, one more time, I'm grateful for your help, kindness. We are all connected and you are a grand example of this blessing.

 

Zulma Soto

November 7, 2023

I was unhappy with the color of the yarn I ordered. They immediately offered to exchange or refund my order. I chose an exchange and it arrived promptly. Great yarn and great customer service.

 

Leslie D.

September 15, 2023

Fabulous yarns. I enjoy looking at their colors and daydreaming. I have made some great looking afghans and sweaters and the colors are not easy to find so please keep up the good work.

 

June V.

September 12, 2023

I've ordered yarn several times from Purl Soho. I received my orders surprisingly fast. One time I received the wrong color and was so impressed with how quickly & easily customer service responded & handled the exchange. I love the yarn and patterns I've purchased & highly recommend their products, delivery & customer service.

 

Mary Jo G.

September 9, 2023

I and all my NYC knitting friends miss the NYC store terribly. BUT Purl online customer service is really great -- prompt, courteous , patient, helpful replies. BRAVA!

 

Susan Z.

September 5, 2023

I have made many purchases through the online store and have always been very happy with the products. Recently I over indulged in a 40% off discontinued sale and contacted customer service about returning some of this order....No Problem!! Quick response and the answer I wanted, win/win. Purl Soho will continue to be one of the very few online yarn retailers I will use.

 

Chris T.

August 29, 2023

I've been a big fan of the store before it closed and now the online store. Their patterns are clear and creative. Their customer service is always over the top - - kind, patient and helpful. Each employee I've talked with, usually by phone or email since I live on the west coast, is wonderful. Cheery, competent and invested in my project success. The sales are compelling for the nudge a knitter might need towards beginning a project. Tutorials, Knit-Alongs, abundance of yarn choices, etc will hopefully keep and even expand their position in the marketplace. 

 

Elizabeth B.

August 7, 2023

Their Soho store may have closed, but their hearts are OPEN! Purl Soho has the best online tutorials, and an amazing selection of squishy cozy yarns in the BEST colors. And customer service? Get out!!! I was one skein shy while knitting a sweater from one of their discontinued yarns. Bless their hearts, they searched high and low and found some for me. Gotta love people like this. AND their yarns!

 

Alice

July 28, 2023

Beautiful Yarn For Beautiful Knitting! VIEW ALL

5 seasonal favorites from our amazing collection of 43 yarns, available in over 700 gorgeous colors. Our natural fibers feel amazing in your hands and add depth and beauty to your knitting!

Browse Our Gorgeous Yarns!