I am so pleased with the quick response of Customer Service to my questions! I'm very excited to receive my first order of Purl Soho, and getting my question answered quickly allowed me to place my order.
Jerilyn Weber
During Covid, Purl Soho became my main yarn store. I found that when it was no longer possible to shop in person, I could rely on the quality of the yarn, the accuracy of patterns, and the quick response when I emailed customer service with a question. While I miss not being able to visit the actual store when I travel to NYC from Seattle, I get very excited when I receive a package containing my new project.
Stacy Lawson
Thank you Lili and Purl Soho Customer Service. You've made my day. Was excited to purchase the Linen Quill Minis and so happy the new discount code worked! I tried to use the original code offered, but kept erring on the website. Emailed Purl Soho Customer Service and received a quick reply with a new code to use! WOW!! The best customer service and Purl Soho has the most delicious yarns and patterns.
Diana Fernan
Great customer service! I was having difficulty downloading a purchased pattern. My email was answered within a couple of hours, and of course the problem was mine all along.
Susan Wolf
Purl Soho customer service exceeded my expectations! I had misplaced a very generous gift card. When I contacted customer service about my problem, Lilli immediately responded, searched her records, and provided the necessary information to me in less than an hour. Wow--I don't know when I have had such great service. I love Purl Soho yarn--now I also love the Purl Soho customer service.
Diane Kuhlmann
I was excited to make a blanket pattern with a yarn pack from Purl Soho and even more excited when I was able to get 20% off my initial order. When the code didn't work I contacted Customer Service and got a reply... on the weekend! They fixed the problem quickly and my yarn should be arriving in less than a week, with free shipping!
Laura Selby
I love Purl Soho! The yarns are fantastic and the patterns are fun and challenging. I’m in my late seventies and like to keep my brain working. Knitting is wonderful for keeping a check on cognition. New techniques and charts are my brain exercises.
Bobbi Ross
I cannot say enough wonderful things about Purl Soho. Their yarns are beautiful to work with and hold up extremely well. If I ever have a question with a pattern I email and receive a quick response. On the few occasions that I have reached out to customer service I have also received a quick response and always been more than satisfied. Purl Soho is the best!
Lori Schneider
For years companies were concerned with providing outstanding customer service. In today's environment that goal is barely whispered - a thing of the past! Purl Soho is a shining example of how to be responsive, caring and timely in addressing their customers' concerns. Purl Soho could give a masterclass to show other companies how it is truly done. A special shout-out to Zha Zha for all her help!
Barbara Kriegbaum
The BEST yarn ever. And they are super helpful if you need questions answered or advice.
Ann Holdredge
I’m truly grateful and happy for the help I received immediately about my questions, you couldn’t have asked for a better response in explanation and time. Now I'm going to wait for my wool, totally best experience ever.
Gloria Rice
I love Purl Soho yarns! I have purchased a lot of different yarns from you over the years and each one has been very high quality and the color selection is beautiful. Also important is how responsive and helpful the customer service is. I appreciate that it’s easy to return yarn if something turns out to not be quite right for the project I had in mind, as that allays the concerns of ordering online. Much as I enjoyed visiting the store whenever I was in New York, Purl Soho works hard to make buying yarn online a personal and happy experience.
Martha Henderson
I had a bit of difficulty at first, but with Lili’s terrific help—as always—I’m well on my way with this beautiful scarf. I love it, and I love knitting it. It’s a very interesting technique that I’ve never done—and I’ve been knitting for most of my entire life of 77 years. I love learning something new. Thanks, Purl Soho, for your fabulous yarn and your gorgeous patterns. You are the best!!!
Jan Abrams
I have made a few of the patterns from Purl Soho and could not be happier with the end results. The patterns are very well written and there are even tutorials if you need a visual. I am now a loyal customer and can't wait for my next knitting project.
Robin Baker
I’m a lifelong knitter and the craft of knitting has changed since I started in the 60's. There are newer and better techniques to knit garments. I especially like the top down sweater knitting or patterns that are knitted in one piece. I love Purl Soho not only for their patterns (very stylish and often simple stitches used) but their tutorials are fabulous! Their yarns are unusual and of such a high quality that it is a pleasure to knit with them. The staff is quick to respond to any question. I’m currently knitting one of their blanket kits and found I was short 2 colored balls of yarn. I was immediately sent the missing yarn. While their yarn is on the expensive side I think, “do you want to spend the hours you spend knitting with crummy yarn?”. No, I don’t. Luckily they are running frequent 25% off sales— Thanks for everything, Purl Soho
Jan Hilton