Excellent customer service! My package was lost and a new one was sent to me quickly. I’m very pleased. And the yarn is beautiful!
Valerie Rutterer
My first purchase with Purl Soho. Very impressed with your website. Love the pattern I bought yarn for. Great choices of colors! It was a plus to read the pattern ahead! Customer service is wonderful for keeping me informed about my order.
Debra Stern
Years and years ago I use to knit quite a bit. At 82, I’m starting again. After knitting all those projects, I thought I thought I’d be a wiz getting back to knitting…. but, NOOOOO! Thanks to Lili, she got me on track!
Kathleen Kavanaugh
I recently picked up knitting again after a long break. I had only ever knitted simple scarves and wanted to branch out a bit into more challenging territory. The trouble is, I get overwhelmed with all the possibilities, choices, and decisions that need to be made before starting a new project. How do I pick a pattern that goes with the yarn I like? What patterns are a step above beginner level? Purl Soho's great website and excellent customer service help me feel learning new skills is possible. Each yarn comes with a link to patterns you can make with it - many are free - and lists the needles and tools required, so when your package arrives you can start your project right away. There are wonderful tutorials on the website too, so you can learn new techniques as you go. Best of all, if you get stuck you can request a Zoom appointment with an experienced knitter - you don't have to struggle through alone! I've tried shopping on other sites and keep coming back to Purl Soho. It simply has everything I need and want from a yarn goods store, plus genuinely nice people who are available to help at every turn. I'm so glad I found Purl Soho. Please keep doing what you do, and thanks!
Laura Bishop
I am new to knitting & have used all of Purl Soho’s online videos along with my Learn to Knit booklet that came with my first project, the scarf kit. I am now tackling the Nature’s Palette blanket. I have had challenges with the pattern & decided after looking at other online comments to reach out to customer service. Cat & Lili were both so helpful in coaching me for success on my Nature’s Palette blanket. They confirmed my proposal to do the seed stitch throughout the entire blanket vs using the pattern included with the kit. Yeah! They have set me up for success. They instructed me to cast on an odd number of stitches then I can k1,p1 & so on…. for row one. Then just repeat row 1 for the entire blanket. Easy peasy seed stitch!! Thanks again. I love everything about Purl Soho!!!!
Jill Combs
I love your yarn, patterns, website and customer service folks. After receiving several large gift certificates when I retire in October 2022 for Purl Soho, I have ordered 3 large kits for blankets and wraps as well as yarn and patterns for many other projects. I have referred several friends who fine your yarn and patterns very new and interesting. Please continue designing new patterns and very very interesting and new fiber yarns.
Joyce Berggren
Purl Soho is truly a third gathering place even now that it's online. The yarn is gorgeous, the colors and texture so clearly reflected in the great photography. My favorite pattern will always be Traveling Cable Mitts and Hat. Their how-to videos are so good and the fact they respond directly by email or if you comment on their site they answer there so we can all learn. While I try to support my local Oregon yarn shops I still buy yarn at Purl Soho as often as possible.
Margot Roth
I'm a longtime customer and have been so pleased with everything about Purl Soho from the beginning. Beautiful, consistently high quality yarn and products, an array of lovely patterns and clear tutorials, amazing communication, friendly and efficient customer service, every time. Simply put, I love this company.
Paula Gourley
Each time I have reached out to Customer Service at Purl Soho, I have been very impressed and happy with the quick and informative replies. I look forward to your posts each day, showcasing new yarns and patterns. Whatever you all are doing, it is working! Don’t change a thing!
Kenda Rudewick
I can't say enough positive things about Purl Soho. Excellent quality products, quick response to questions, and Holy Cow! - allllllll the free patterns and tutorials. Way to go Purl Soho!!
Susan Pray
Unbelievable customer service! After Canada Post lost my package during the recent postal strike, Purl Soho not only replaced the shipment at no cost but also sent it by courier! It was just delivered today, less than 48 hours later. This is the kind of service that makes for loyal customers, and you can count me as one!
Nancy Allan
Purl Soho has superior quality yarns and their customer service is the best!! Thank you for bringing great color and beauty into my life.
Lisa Mattimoe
The products, services, and support from Purl Soho are outstanding. When I have posed a question, or needed help with a pattern, the answer has been prompt and clearly provided. You are "real" people that show that you care and it makes all the difference to me as a consumer. I just wish that you didn't have so many lovely items and that I did not have budget for money and time!
Kristin Stelljes
I truly love Purl Soho. All of the free patterns have helped me to knit outside my comfort zone. I don't mind buying patterns anymore. Patterns are written so well and the tutorials are priceless! I've become a bit of a yarn snob after knitting with such nice yarn.
Molly Peterson
Purl Soho offers very special, unique, and beautiful yarn and knitting supplies! What I love about Purl Soho is that their yarn and patterns have a current, up-to-date look. The yarn has the most interesting textures and colors of any online store I know. Purl Soho has the best patterns ever...all written in a very user-friendly format and at different ability levels, and the resulting projects are all totally usable items, like the "Darling Hat and Hand Warmers" pattern I've been working on lately. This pattern, like so many others, is thoughtfully and beautifully-designed... and it happened to be free, which I really appreciate. The darling hats and hand warmers come out great every time; I've given them to my daughters and friends and they love them! The yarn is top-notch and reasonably-priced. And the video tutorials are SO helpful and very clearly-presented. Purl-Soho is my "go to" for patterns, yarn and knitting notions, and video tutorials! The website is beautiful... visiting the website always inspires me to start a new project! I can't wait to get started on the "Lucky Dog Sweater" for my grand-doggie, Chip! Thank you Purl Soho for keeping me excited about my knitting hobby!
Carol Hoffman