Lili reached out seeing my two orders and asked if she could combine them... This level of kindness is very rare. She was cheerful via email, upbeat, helpful and so kind. WOW!! Fan for life here Purl Soho!! She is a huge representation of your core values and customer appreciation. Truly impressed.
Purl Soho is one of the most amazing business I’ve ever done business with anywhere in the world (and I internet shop everywhere). The in-house fibers are beyond spectacular. The patterns are second to none and many many are free. The short teaching videos are fabulous – my only complaint is that I want MORE of them. The customer service is without equal. Now, on top of that, they have wonderful packaging... I am just thrilled that Purl has switched to this better packaging for all of us!! I’m not really surprised though. I can’t say often enough how wonderful Purl is.
Thank you! I still can't believe that something I thought was going to be 'a miracle', really happened. The kindness and thoughtfulness shown is ONE reason why Purl Soho continues to strive. As you know, many knitting stores didn't survive the challenges of COVID. Of course, having such quality yarns is the main reason for your survival. But the sincerity and thoughtfulness expressed by you and others gives Purl Soho a big, warm heart. It's amazing that even as an online only store, you have continued to support customers with warmth and kindness. Testimony to people like you and your colleagues. So, one more time, I'm grateful for your help, kindness. We are all connected and you are a grand example of this blessing.
I was unhappy with the color of the yarn I ordered. They immediately offered to exchange or refund my order. I chose an exchange and it arrived promptly. Great yarn and great customer service.
Fabulous yarns. I enjoy looking at their colors and daydreaming. I have made some great looking afghans and sweaters and the colors are not easy to find so please keep up the good work.
I've ordered yarn several times from Purl Soho. I received my orders surprisingly fast. One time I received the wrong color and was so impressed with how quickly & easily customer service responded & handled the exchange. I love the yarn and patterns I've purchased & highly recommend their products, delivery & customer service.
Mary Jo G.
I and all my NYC knitting friends miss the NYC store terribly. BUT Purl online customer service is really great -- prompt, courteous , patient, helpful replies. BRAVA!
I have made many purchases through the online store and have always been very happy with the products. Recently I over indulged in a 40% off discontinued sale and contacted customer service about returning some of this order....No Problem!! Quick response and the answer I wanted, win/win. Purl Soho will continue to be one of the very few online yarn retailers I will use.
I've been a big fan of the store before it closed and now the online store. Their patterns are clear and creative. Their customer service is always over the top - - kind, patient and helpful. Each employee I've talked with, usually by phone or email since I live on the west coast, is wonderful. Cheery, competent and invested in my project success. The sales are compelling for the nudge a knitter might need towards beginning a project. Tutorials, Knit-Alongs, abundance of yarn choices, etc will hopefully keep and even expand their position in the marketplace.
Their Soho store may have closed, but their hearts are OPEN! Purl Soho has the best online tutorials, and an amazing selection of squishy cozy yarns in the BEST colors. And customer service? Get out!!! I was one skein shy while knitting a sweater from one of their discontinued yarns. Bless their hearts, they searched high and low and found some for me. Gotta love people like this. AND their yarns!
Great customer service!
First class site
First class products
First class customer service
The customer service agent Zha Zha is amazing. She helped me get my order replaced that accidentally went to the wrong address (which was my fault). This site is amazing and I love all of their patterns and yarns. Their designs are the best and I have ordered several patterns. They also have tons of amazing free patterns. I will keep on ordering from this yarn shop as the yarn is very high quality. I absolutely love them!!
Great knitting site and very helpful when you contact them for additional help. They have great yarn and really great sales promoting new yarns with really nice patterns.
I loved it when it was a store in Soho, NYC and miss seeing the yarn in person but it is very convenient to shop online. I am always assured that it is all top quality and it is as easy to reach out to them with questions as when I was in the shop. They respond quickly and bend over backwards to please. Alas, again I miss the shop... maybe someday.