I have knitted Purl Soho patterns using their amazing yarn. They are a delight to wear.

Anita Hill

Love Purl Soho! I’m working on the seville scarf now and the speckled wrap next. 

Corrina Perez Steiger

Over the course of my four year knitting journey, I leaped head first onto the Linen Quill bandwagon. I love working with the yarn. I love the fabric it creates. And…I adore the many colors and the hard to beat price point. With that being said, much like a restaurant with amazing food…if the service is lacking…the entire experience is dampened.

Since being a PS customer, I have had the privilege of experiencing the thoughtful and prompt customer service through my correspondence with a couple of the young ladies on staff. For a group that is undoubtedly busy, they have never failed to go above and beyond. Many thanks to the team at Purl Soho for making both my knitting and purchasing experience joyful.

Tammy Gore

Purl Soho has beautiful, classic designs. I admire their ability to make beautiful clothes.

Miriam Gomez

I am thrilled each day that I receive an email from Purl Soho. Each one is enticing and they are so kind to include the pattern for the specific design. So many companies fail to do so, with offers of expensive patterns. I have certainly bought my share in the day, but now that I am pretty much a shut-in, having direct access to the pattern means so much. I have purchased a yarn kit with oodles of beautiful yarn which I hope to work on soon.

Laura Webb

I am so pleased with the quick response of Customer Service to my questions! I'm very excited to receive my first order of Purl Soho, and getting my question answered quickly allowed me to place my order.

Jerilyn Weber

During Covid, Purl Soho became my main yarn store. I found that when it was no longer possible to shop in person, I could rely on the quality of the yarn, the accuracy of patterns, and the quick response when I emailed customer service with a question. While I miss not being able to visit the actual store when I travel to NYC from Seattle, I get very excited when I receive a package containing my new project.

Stacy Lawson

The first [time] I went into the Purl Soho Yarn store in NYC I knew it was special. I have been shopping at Purl Soho for years now. Every time I have a question or a request, the team is beyond helpful, not only are they knowledgeable [they] are also very kind and pleasant to work with. The selection of yarn is also amazing which keeps me wanting to learn and knit new things. I wish you had a boutique near me.

Joelle Ghazal

Thank you Lili and Purl Soho Customer Service. You've made my day. Was excited to purchase the Linen Quill Minis and so happy the new discount code worked! I tried to use the original code offered, but kept erring on the website. Emailed Purl Soho Customer Service and received a quick reply with a new code to use! WOW!! The best customer service and Purl Soho has the most delicious yarns and patterns.

Diana Fernan

Great customer service! I was having difficulty downloading a purchased pattern. My email was answered within a couple of hours, and of course the problem was mine all along.

Susan Wolf

Purl Soho customer service exceeded my expectations! I had misplaced a very generous gift card. When I contacted customer service about my problem, Lilli immediately responded, searched her records, and provided the necessary information to me in less than an hour. Wow--I don't know when I have had such great service. I love Purl Soho yarn--now I also love the Purl Soho customer service.

Diane Kuhlmann

I was excited to make a blanket pattern with a yarn pack from Purl Soho and even more excited when I was able to get 20% off my initial order. When the code didn't work I contacted Customer Service and got a reply... on the weekend! They fixed the problem quickly and my yarn should be arriving in less than a week, with free shipping!

Laura Selby

I love Purl Soho! The yarns are fantastic and the patterns are fun and challenging. I’m in my late seventies and like to keep my brain working. Knitting is wonderful for keeping a check on cognition. New techniques and charts are my brain exercises.

Bobbi Ross

I cannot say enough wonderful things about Purl Soho. Their yarns are beautiful to work with and hold up extremely well. If I ever have a question with a pattern I email and receive a quick response. On the few occasions that I have reached out to customer service I have also received a quick response and always been more than satisfied. Purl Soho is the best!

Lori Schneider

For years companies were concerned with providing outstanding customer service. In today's environment that goal is barely whispered - a thing of the past! Purl Soho is a shining example of how to be responsive, caring and timely in addressing their customers' concerns. Purl Soho could give a masterclass to show other companies how it is truly done. A special shout-out to Zha Zha for all her help!

Barbara Kriegbaum