I adore Purl Soho!! I have done business with them for several years and I have had wonderful experiences. Their products are exceptional and their patterns are creative, complete and easy to follow. Even though I have knitted for years I have learned several new stitches from their website. The few times I have contacted Purl Soho their responses have been very complete and timely. My/their knitting projects are wonderful!!

Janice Windham 

Purl Soho's customer service is superb. On more than one occasion, they have responded promptly to my mistakes or wishes without my having to explain repeatedly. They help make my knitting experiences enjoyable with their yarn choices and customer service!

Rev. Dr. Annette Brewer

Purl Soho customer service is the best!!! I get quick responses that are very informative via email and when I’ve called I get all of the above and a person that is very knowledgeable. Plus Purl Soho has beautiful high quality yarn, fabrics etc. And they have the best tutorials!

Renee Kronenber 

I am SO PLEASED with the quick and extremely helpful Customer Service from Zha Zha!! She not only provided me with a free link to a pattern I was interested in, but she also helped me find a lovely yarn to knit with, and advised me on the correct yardage / needle size to achieve the scarf length I wanted to make. I’m so grateful for her knowledgeable and kind support. I rate Purl Soho Five Stars!

Candy Ogland 

I love the Little Baby Sweater and my granddaughter loves the color yellow. I needed help to find a good match. Customer Service Lili has been very helpful, she made suggestions. I preferred a green color, Lili also gave me input on my choice. I just learned that my yarn has been shipped, I am very anxious to start this beautiful project. Thank you. This is my first Purl Soho purchase, but it won’t be my last.

Monika Mangan

I have always been pleased with the goods purchased at this great yarn shop. I am very pleased to note that the one time I needed a follow up I received a quick and positive response. It’s good to know that this is a business that cares. I definitely feel confident when I order from here I will be well taken care of.

Randie Ryning 

Thank you for bringing this beautiful yarn (Nine Note Bundle) to our fiber community. I look forward to knitting my next little lapghan for my granddaughter with this beautiful “Wild Iris” color to use for when she’s reading or watching TV.

Nancy Shurtleff 

I can’t say enough good about Purl Soho! I have been exceptionally pleased with yarn I have ordered. It is so beautiful and luxurious! Their customer service is excellent! I have always received very prompt responses and help with any questions posed. Doing business with Purl Soho is always a pleasure!

Alice Norman 

As a Purl Soho customer, I have always been pleased with their service. Their friendly staff is quick to respond with any concerns I may have.

Rosa Tora 

I love all the Purl Soho yarns and I appreciate the prompt reply and shipments. I have knit several of your Daily Knit V-neck in the Linen Quill and I truly do wear these daily in the cool months and cool summer evenings. It’s a great pattern and yarn match. Thank you!

Marilyn Garber

I love all the yarn and kits I've purchased over the last couple of years! I trust the quality that I will receive, 100%. Of equal value for me, is the level of customer service. Lili got back to me within minutes of me making a wrong, more expensive order. She changed it immediately and refunded the extra money. Just did it! A huge shout out to this wonderful company!

Gail Patterson

I love everything about Purl Soho. Great patterns, fabulous yarn, much appreciated discounts (sales), and amazing customer service. I receive many more knit related emails than I can possibly keep up with, but I welcome and read every one of them from PS. Thanks!!

Sandra Lockhart

I've had nothing but good experiences with Purl Soho's customer service. They are so helpful, knowledgeable, and prompt. I had an answer to my most recent email within an hour. I also need to mention how lovely all their yarn is. Most of my projects are made with yarn from Purl Soho yarn.

Deborah Goldsworthy 

All the things I love about Purl Soho:

I trust the quality of the yarn, I can see and feel the difference. I love all the very well done video instructions and the excellent clear patterns. And, the customer service is outstanding.. especially these days. Only a few companies I am aware of measure up to Purl Soho’s standards.

Dana Locke

Thank you so much for your lightning fast response! I love Purl Soho: so kind, professional and caring. I often have questions about patterns and you respond so fast and are so helpful, not to speak of the thoughtfully chosen yarn. I really appreciate your concern about the environment and the animals who give us all the goodies.

Edda Blume