I fell in love with your yarn and your stitch patterns. But what was really exceptional was the communication, the patience, the super fast and efficient help of your customer service. Ordering and communicating from the other side of the world and still it felt like a next door shop. I am already a fan of Purl Soho.
Katharina Fäth
LOVE Purl Soho. Great patterns, too.
Nancy Burk
Thank you for always offering such wonderful yarns and patterns.
Mandasmom26
Love all your tutorials!
Yarnpharmer
Love your patterns and appreciate your generosity!
Cudahygirl
As a novice knitter, Purl Soho customer service has helped me navigate my way through their amazing yarns and products with the utmost professionalism and most kind assistance. Purl Soho is my number one go to for quality yarn and happy sales!
Janice DeCooman
Purl Soho is one of my happy places. I thoroughly enjoy visiting the site and exploring to gain ideas about my next project. The yarn is beautiful and the quality is top notch. The response time to questions is amazing. Their passion and knowledge shines through. While I miss the brick and mortar store, the website doesn’t disappoint.
Julia Nettles Bey
Not only does Purl Soho have excellent products, but they also offer superb customer service. Their website and choice of yarn with the combinations of colors is outstanding.
MJ Puls
Purl Soho Customer Service is the best. Lili has always been there to respond thoughtfully to even the smallest question about a pattern. I love Purl Soho for it’s beautiful yarns and designs and also for knowing that someone is always there to help.
Marcy Bienen
Love Purl Soho! I was unsure of a color of yarn I'd been eyeing for a baby sweater, so I emailed a question about undertones, received a prompt reply and ordered a different color and a pattern. Have never been disappointed with PS yarn or patterns.
Jane Mysock
I just had a wonderful Purl Soho experience. I have been admiring the Quaking Aspen Wrap for a couple of months. I noticed the linen quill yarn was on sale and decided it was time to buy the kit. I missed the sale by a day or two, and also had a little trouble figuring out how to make sure I picked the right kit. I emailed Purl Soho. Lili responded to me right away. She sent me the direct link to the project I wanted and included a code so I could still get the sale price. So much kindness and understanding in one fell swoop. I absolutely love Purl Soho. I am finishing up the Candy Stripe Cowl (beautiful yarn and pattern), then I will begin the wrap.
Rita Garrity
Have you ever been in the middle of a pattern and were stumped? That very thing happened to me and after searching and searching with no luck I reached out to Purl Soho and I woke up to a detailed email explaining the part of the pattern I was having difficulty with. I can’t thank them enough!
Cathy Fagan
I've been a huge fan of Purl Soho for many years now. My mother was a very skilled knitter, and she always recommended I shop their store in NY when I was living there. I'm happy to see they have continued the same level of service and quality with their online store. The yarns are a beautiful quality. I especially love the chunky soft merino wool. It's like being wrapped in a cloud. I can't wait to make my first sweater with their yarns!
Lindsay Sakraida
Purl Soho is a great fiber arts store to purchase ones needed items from. Customer service is always prompt, helpful. Selection of yarns I have found to be quality driven. I consider my choices with their site first. Highly highly recommend this vendor.
Nancy Paterson
I would like to commend Lili in your customer service department. She helped me with a Christmas gift order for my granddaughter. I had emailed for help with the order and shipping and Lili answered so promptly and kindly that I was extremely impressed. Have not had that fast a response from other retailers in a long time. There was a problem with the delivery, so I emailed Lili again, and of course she was right on it, got the yarn reordered and shipped that day! I was very pleased and impressed, and telling fellow knitters to shop Purl Soho for your great yarn and patterns and Excellent Service! Thank you Lili and Happy New Year
Cathe Brierly