The below shipping times are our best estimates of when you can expect your package. We typically send your package within one or two business days of receiving your order, unless we're having a big sale or it is the holiday season, in which case, it can take an extra day or two! Please also keep in mind that shipments come from our fulfillment center in southern California.

Domestic
Free (orders over $95.00): 3-7 business days
Economy: 3-7 business days
Standard: 2-5 business days
Express: 1-3 business days (must be placed before 5:30pm EST)
Overnight: 1 business day (must be placed before 5:30pm EST)

Canada
Economy: 1-3 weeks
Standard: 1-2 weeks
Express: 5-7 business days
Expedited: 1-3 business days

International
Economy: 2-4 weeks
Standard: 1-2 weeks
Express: 5-7 business days
Expedited: 1-3 business days

Statement On International Shipping Rates + Customs 

Economy + Standard: Global priority packages are not insurable, so unfortunately, Purl Soho cannot be responsible for lost packages. Shipping to most international destinations is as charged at checkout unless the package goes over four pounds. If your order weighs over four pounds, you may be charged the difference upon shipping. 

Expedited and Express: The rate we quote here is for a 5-pound package and includes insurance up to 300 US dollars, plus tracking. If your package exceeds this weight or does not fit into the flat rate envelope provided by USPS, you will be charged additional shipping. If your shipping cost is less than what you were charged at the time of your order, you will receive a credit to your card.

Gifts: We’re sorry, Purl Soho cannot mark international packages as "gift.” It’s against the law. :)

Customs Fees + Import Duties: Each country has its own rules for import taxes, handling fees, and import duties (sometimes called tariffs). These charges are based on the type of items in your order, their value, and where they're shipped from. Your local customs office may require payment of these charges before delivering your package.

Customs fees and import duties vary widely. In some cases, they may add an additional 10-50% to the total value of your order. We are happy to help calculate potential charges for you based on your order, but please note that these are only estimates, since all final decisions are made by your local customs agency.

For Canadian Customers: 

Certain items—such as metal tools and notions, like knitting needles, crochet hooks, and scissors, but not yarn!—may be subject to higher import duties (sometimes called tariffs). These can be up to 25% depending on how they are classified by Canadian customs.

Orders exceeding $20 CAD may be subject to import taxes and duties, which are collected by Canada Post upon delivery.

Shipments that incur these charges are typically also subject to a $9.95 CAD handling fee.

Please feel free to contact [email protected] with any questions!