Contact Us

Customer Service

With questions about products and orders, please write to We'll do our very best to get right back to you! 


If you have a question about a specific pattern, the best place to ask is in the Comments section of that pattern. Just click the comment icon in the right margin of the pattern, check to see if your question has already been answered, and if it hasn't, ask away. We'll answer you as soon as possible!


If you have a question or problem that requires a conversation, we are happy to offer free 1-On-1 Project Help. Just schedule a Zoom talk with one of experts, and we'll get you all straightened out!

Our New York City Shop: Closed For Now!

As we grapple with the ongoing risks and developing effects of the pandemic, our New York City shop is currently closed. For news, please visit our Covid-19 Updates page.

459 Broome Street
New York, New York 10013
view map

Our Warehouse

Our Irvine, California warehouse is closed to walk-in customers until further notice. In addition, orders cannot be picked up from our warehouse at this time.  

Address: 2302 Barranca Pkwy, Irvine CA 92606
Normal Hours: Tuesday-Friday, 9am-3:30pm

Other Inquiries

For other inquiries having to do with marketing, public relations, advertising, or donations, please email


Because we're working with a limited staff right now, we're currently unable to answer the phone either at our shop or warehouse. Emailing or commenting directly on our site is the best way to reach us (please see Customer Service, at the top of the page, for more info), but if you do need to call, we will certainly do our best to call you back in a day or two! 

(800) 597 PURL