Unwound yarn, kits, and fabric bundles in their original condition may be returned for a refund within 30 days of purchase. After 30 days and before 6 months, you may return these products for store credit. Either way, please include a print-out of your order confirmation email (or a note with your name, address, phone number, email, and order number) and send your package to...
2710 South Main Street, Suite A
Santa Ana, CA 92707
Once we receive your return, we will either credit the account you used to make the purchase (refunds usually appear in 3-5 business days), or we will send you an email with your store credit. If you'd like to exchange your purchase for a different color, just include a note with your return, and we can skip the refund or store credit step! Note that the customer must pay to ship their return, unless the items arrived damaged (see below). Please also be sure to insure your return shipment!
Fabric yardage, books, patterns, notions, gift cards, needles, and other tools may not be returned or exchanged.
If you receive a damaged or faulty product, please reach out to us at firstname.lastname@example.org so we can remedy the issue!