Return Policy

yarn

Unused yarn in its original condition may be exchanged for store credit within 6 months of purchase. When Purl Soho has received and accepted your yarn, we will send you an email notice of your store credit. If you'd like to exchange the same yarn for a different color, just include a note with your return order and we can skip the store credit step! (Please note that the customer must pay for all shipping costs associated with exchanging yarn.)

all other products

Fabric, books, patterns, accessories, needles, and other tools may not be returned for credit but will be replaced if damaged in shipment. We will happily reimburse all shipping costs incurred when returning damaged goods and will send replacement merchandise at no cost. Please include a description of the damage with your return.  

Send all returns and exchanges to...

Purl Soho
2302 Barranca Pkwy
Irvine CA 92606
 
  
 

Please make sure to include...

* the original receipt or the emailed order confirmation

If you no longer have either, please include the following...


* your email address
* your phone number
* your shipping address

Please also insure your return shipment for its full value, and note that Purl Soho cannot be responsible for uninsured packages.