I have been shopping at Purl in New York before the pandemic and now online. The people who have helped me at customer service have been spectacular!! Kind, helpful, responsive and knowledgeable. Thank you!!!

Joan Goldberg

Purl Soho's Linen Quill yarn is such a joy to knit with! It's light, airy and so soft! The ""Blue Blue"" color I'm using is a very unique color - I compared it with many other blue yarns, but none was the perfect shade as this one - not purple, not green, yet not too cold. Just the perfect shade of blue. I love this color. Not only is the yarn so amazing, but their customer support is great as well. I needed one more skein of blue and placed an order (Adding a sweater quantity of a different yarn, of course - I can't order just one skein online and wanted to try a different yarn type while I'm at it). A day later, I realized one skein was not enough; I needed 2... I contacted customer support, who replied quickly and gave me the option to add the extra skein to my order without having to pay extra shipping. I would surely order Purl Soho's yarn again, with the confidence they got me covered! Thanks, Purl Soho, for being so amazing.

Inbal Gross

Purl Soho has the best quality products, it’s my favorite place to shop for notions, yarn and fabric! I’ve been purchasing for many years and the customer service is top rate! In the past I have even called the Soho store to ask a question and always been helped by people so eager to help answer questions! You do a great job for your customers! 

Terri McCauley

I reached out to Purl Soho for help with a pattern I purchased on their site. Besides offering beautiful yarns and tools, they are knowledgeable in the craft and personable in their response to my pattern/knitting questions. Thank you and happy holidays!

Maria Longoria

Although I don’t live in the US and have to pay in a debased currency, Purl Soho is my preferred option for yarn. That’s because of the tremendous service given, whether my order is $20 or in the hundreds. More than that I enjoy the value I get. To summarize, great service, extraordinary help, and marvelous array of product choices.

Beverley Greenwood

I wanted to slow down and take a minute to let you know what a superb job you do! I was winding yarn last night and I realized that your business is a pure joy to deal with in every way that I have done it. I look forward to your emails and, believe me, that is rare. They are never a waste of time and all the live links work. I can count on a sale almost every week; usually on a yarn or pattern I have overlooked. Your shipping is great also. The real reason, though is the quality of your product and the solid design aesthetic of your patterns. I thoroughly enjoy every minute I am working with your yarn. It is pristine when I get it and never tangles in my swift. It looks as though no one else has touched it or mailed it across the country! I hate winding yarn and make myself do it ahead of time so that when I want to use it, it is ready. I don't mind winding the yarn from Purl Soho because I get to enjoy such a high quality well taken care of skein in really perfect colors.

Mary Ann Forehand

Purl Soho has been an enormous help answering my knitting questions--even complicated ones. Their website is amazing--filled with ideas and information and a huge selection of yarns and good deals. Has become my go-to knitting website.

Karen Turok

Love the Purl Soho website - unique patterns wonderful yarn etc. And great customer service! Thanks…..

Christine Boyajian

I love all the yarn I’ve bought from Purl Soho. It’s such good quality, and I love the colors. I’ve knit so many of their patterns, too. I love that I can check the comments section for any variations customers have asked about. The staff is fast to respond to comments. If I don’t see that my question has been asked, customer service is very quick to respond with specific questions. I tend to over order my yarn to make sure I have enough. Returns are super easy, and I know I’ll always find another project to get excited about on the Purl Soho site. 

Dagma Serota

I would like to share my thoughts about Purl Soho. I love the variety of yarn available with not only examples of completed projects for inspiration but with free patterns, as well! Some of the patterns are challenging for me but I find the questions about the patterns left by fellow crafters to be instructive. I have also asked questions about specific patterns in both the comments section and in emails to customer service and the replies are super fast and helpful. Purl Soho is now my go to for yarn, patterns, and other supplies! 

Mary Eckenhom

This is the best customer service I have ever received from any company. Responses were timely and provided solutions!

Maurya Farah

Few things matter more to a knitter/yarn collector than a fabulous, beautiful, clearly written and very easy to use (too easy?!) yarn website. And when a surprisingly fast customer response is thrown in, I can see why Purl Soho has won awards. My latest question was sent late Sunday night and the response was waiting before 6am the next morning! Purl Soho keeps reinfusing FUN into knitting!

Soj Aronson

This is the first time I've needed to reach out to you guys and I was pleasantly surprised by 1) the speed of the reply, especially on a holiday!, 2) the convenience of the solution, and 3) a real person, not just an automated reply! I already loved your products and aesthetic, now I love Purl Soho for the service as well.

Hannah Flinn

Why I love Purl Soho - you're never made to feel like you're putting anyone out and the answers are always cheerful and helpful! 

Christina Pearson

I am a Canadian and an avid knitter. I love the Purl Soho yarn and their corresponding patterns. The older I get I just want good quality wool and the patterns that pair with the wool. Always good service and fast responses to any questions.

Colleen Randal