I requested possible replacement of a lost pattern for a beautiful embroidery kit I had ordered some time ago. I was surprised and delighted to receive and quickly a pdf for the pattern to print. Thank you so much… wonderful service. 

Britta Voss

What delightful people, asked a question about changing the fit of a pattern (not even a Purl Soho one!) and within a day I had received a really useful suggestion. I will definitely order from them in the future!

Marny Wellman

Customer service at Purl Soho is truly the best!

Denise Dunlap 

I learned to knit when I was about five, some sixty-six years ago. Yarns then were rather boring, either scratchy wool or cheap acrylic. A few years ago, I got hooked on Purl Soho after a recommendation by a random person in Pennsylvania. I have been purchasing from you for several years now and my craft room is blooming with color and texture! Sales are a particularly good time to stock up on the yarn I've been eying. Seeing it in a finished pattern, especially combining two yarns as in the recent Wide Rib Wrap, really pulls me in. In all my years of knitting, I have never tried cables but I liked Hedgerow yarn and the available tutorial on cables convinced me that I should try them. Having tutorials ready for pattern questions is really helpful. I have reached out to customer service twice and both times received a swift and very helpful reply! 

Marianne Rahme

Purl Soho is my go to source for yarn and many patterns. In this day and age of disconcerting chaos in the world, time with beautiful yarn creating beautiful knitted products is peace for my soul at the end of a busy work day. Many thanks for your high quality products and highly responsive customer service as well as the great youtube instruction videos! Mastering brioche now!! I’ve got quite a Purl Soho stash going these days!!

Allison N. McCabe

I had a problem with my order on a Sunday, and received a friendly and helpful response from Purl Soho's customer service within an hour! I am really impressed!

Christine Giroux

Purl Soho is without a doubt the best website for all things related to yarn crafting and more! I’ve been ordering yarn and knitting projects from Purl Soho for at least ten years and I’ve never been disappointed. The yarn is beautiful and their free patterns make it so easy! They’re always adding new projects that are modern and interesting. If I ever need help they have fantastic tutorials and if that’s not enough, one on one help is available. If you’re a beginner or a seasoned knitter you will love it!

Lynn Church

I want to share the very excellent service I’ve received at Purl Soho. On both occasions I received a rapid response to my questions from a knowledgable and genuinely kind service agent . Not only were all my questions answered , customer service went above and beyond accommodating my restricted time line, AND the yarn are wonderful. 

Carla Rankin

I have always been so impressed with Purl Soho’s customer service. Also helping me with knitting problems. The products are always of beautiful quality.

Carol Nichols

As in the past, I have found Purl Soho to be extremely customer friendly. There is never an email that goes unanswered. As always when I have an important project, PS is my go to store or website. You will never find more beautiful yarn in more beautiful colors. Thank you. 

Lynn Bernstein

Cat was SO patient and helpful with my questions about the Chevron baby blanket. I didn’t expect so many resources when I bought the bundle (first time purchase from Purl Soho)…. from tutorials to one-on-one answers to my questions. I’m delighted, and excited to finish this first Purl Soho project. Thank you!!

Abby Seixas

Purl Soho has top quality products that are ethically sourced and fairly priced... all of these are so important to me. Every time I reach out to y'all for help I'm not disappointed.. I get an wonderful answer... very helpful and tips included. Purl Soho and their amazing staff are the best. 

Kathy Nash

Customer service is wonderful and responded very promptly. I had very good experience with customer service as well as products I ordered! 

Magdalena Chmielewska

Great variety of yarn! Their customer service is amazing.... particularly in matching yarns to patterns. Special shout-out to Zha Zha in particular for her kindness, patience, trouble shooting and attention to detail.

Ann Cusack

I was so pleased with the rapid response from Gavriella. I was stubbed on a color plan for my project. Gavriella completed the color plan and made my day. Thank you for your specialized service. 

Rosalind Taylor