Each time I have reached out to Customer Service at Purl Soho, I have been very impressed and happy with the quick and informative replies. I look forward to your posts each day, showcasing new yarns and patterns. Whatever you all are doing, it is working! Don’t change a thing!

Kenda Rudewick

I can't say enough positive things about Purl Soho. Excellent quality products, quick response to questions, and Holy Cow! - allllllll the free patterns and tutorials. Way to go Purl Soho!! 

Susan Pray

Unbelievable customer service! After Canada Post lost my package during the recent postal strike, Purl Soho not only replaced the shipment at no cost but also sent it by courier! It was just delivered today, less than 48 hours later. This is the kind of service that makes for loyal customers, and you can count me as one!

Nancy Allan

Purl Soho has superior quality yarns and their customer service is the best!! Thank you for bringing great color and beauty into my life.

Lisa Mattimoe

The products, services, and support from Purl Soho are outstanding. When I have posed a question, or needed help with a pattern, the answer has been prompt and clearly provided. You are "real" people that show that you care and it makes all the difference to me as a consumer. I just wish that you didn't have so many lovely items and that I did not have budget for money and time! 

Kristin Stelljes

I truly love Purl Soho. All of the free patterns have helped me to knit outside my comfort zone. I don't mind buying patterns anymore. Patterns are written so well and the tutorials are priceless! I've become a bit of a yarn snob after knitting with such nice yarn.

Molly Peterson

Purl Soho offers very special, unique, and beautiful yarn and knitting supplies! What I love about Purl Soho is that their yarn and patterns have a current, up-to-date look. The yarn has the most interesting textures and colors of any online store I know. Purl Soho has the best patterns ever...all written in a very user-friendly format and at different ability levels, and the resulting projects are all totally usable items, like the "Darling Hat and Hand Warmers" pattern I've been working on lately. This pattern, like so many others, is thoughtfully and beautifully-designed... and it happened to be free, which I really appreciate. The darling hats and hand warmers come out great every time; I've given them to my daughters and friends and they love them! The yarn is top-notch and reasonably-priced. And the video tutorials are SO helpful and very clearly-presented. Purl-Soho is my "go to" for patterns, yarn and knitting notions, and video tutorials! The website is beautiful... visiting the website always inspires me to start a new project! I can't wait to get started on the "Lucky Dog Sweater" for my grand-doggie, Chip! Thank you Purl Soho for keeping me excited about my knitting hobby!

Carol Hoffman

I fell in love with your yarn and your stitch patterns. But what was really exceptional was the communication, the patience, the super fast and efficient help of your customer service. Ordering and communicating from the other side of the world and still it felt like a next door shop. I am already a fan of Purl Soho. 

Katharina Fäth

LOVE Purl Soho. Great patterns, too. 

Nancy Burk

Thank you for always offering such wonderful yarns and patterns.

Mandasmom26

Love all your tutorials! 

Yarnpharmer

Love your patterns and appreciate your generosity!

Cudahygirl

As a novice knitter, Purl Soho customer service has helped me navigate my way through their amazing yarns and products with the utmost professionalism and most kind assistance. Purl Soho is my number one go to for quality yarn and happy sales!

Janice DeCooman

Purl Soho is one of my happy places. I thoroughly enjoy visiting the site and exploring to gain ideas about my next project. The yarn is beautiful and the quality is top notch. The response time to questions is amazing. Their passion and knowledge shines through. While I miss the brick and mortar store, the website doesn’t disappoint.

Julia Nettles Bey

Not only does Purl Soho have excellent products, but they also offer superb customer service. Their website and choice of yarn with the combinations of colors is outstanding.

MJ Puls