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GET HELP

We have tons of ways to get you the answers you need! From questions about our return policy to support fixing a knitting mistake, here's how to get help...

FAQs:

FAQs

For the quickest help with basic questions, try clicking through to our FAQs.

Even faster? Here are a couple of key shortcuts...

EMAIL

EMAIL

If you don't get the answer you need in the FAQs, and you have a question about products or orders, please write to customerservice@purlsoho.com. Our customer service specialists are amazing, and we'll do our very best to get right back to you!

COMMENT

COMMENT

If you have a question about a specific pattern, the best place to ask is in the Comments section on the Create side of our site. Just click the comment icon in the right margin of the pattern if you're on desktop, or at the very bottom of the pattern if you're on a phone. Best case scenario, someone already had the very same question and your answer will be waiting there for you, but if not, ask away... We'll answer you as soon as possible, most often the same day!

TUTORIALS

TUTORIALS

If you want to learn a new technique (or brush up on one you thought you knew but aren't so sure now that you have to do it!), we have a huge collection of free tutorials to walk you through all of knitting and crochet's ins and outs. In most cases, we demonstrate the technique both in a short video and with still photos, so you can pick the explanation that works best for your brain!

1-ON-1 HELP

1-ON-1 HELP

If you have a question that would benefit from a live conversation, be sure to sign up our free 1-On-1 Help. From choosing colors and materials to fixing mistakes, this is a really great way to connect with one of our wonderful customer service specialists. They will always listen carefully, explain clearly (yes, they are ready to demonstrate techniques for you!), and be 1000% invested in your success. Just go ahead and schedule a chat... We'll get you all straightened out!

READING A PATTERN

READING A PATTERN

Are you new to knitting from a pattern? Our Reading a Knitting Pattern Tutorial dispels the mystery of those abbreviations and symbols and will have you following patterns with confidence. We also have a Reading a Knitting Chart Tutorial, if that's the next step in your knitting journey. As you know by now, we're here to help every step of the way!

ZOOM + KNITS

ZOOM + KNITS

And finally, we host regular Zoom + Knit get-togethers, a wonderful way to connect with fellow knitters and to learn new skills. View recordings of our past calls here and learn about new ones by joining our mailing list!