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For the quickest help with basic questions, try clicking through to our FAQs.

Even faster? Here are a couple of key shortcuts...

• Learn about our Shipping rates and delivery times
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If you don't get the answer you need in the FAQs, and you have a question about products or orders, please write to [email protected], and we'll do our very best to get right back to you. Our customer service specialists are amazing and give the best knitting customer service you will encounter anywhere... With kindness, knowledge, and understanding!

We share tons of free knitting patterns, which sometimes spark a question! If you want to ask about any of our patterns, the best place to do that is in the Comments section on the Create side of our site. Just click the comment icon in the right margin of the pattern if you're on desktop, or at the very bottom of the pattern if you're on a phone. Best case scenario, someone already had the very same question and your answer will be waiting there for you, but if not, ask away... We'll answer you as soon as possible, most often the same day!

If you want to learn a new technique (or brush up on one you thought you knew but aren't so sure now that you have to do it!), we have a huge collection of  free knitting tutorials to walk you through all of knitting's ins and outs. In most cases, we demonstrate the technique both in a short video and with still photos, so you can pick the explanation that works best for your brain!

If you have a question that would benefit from a live conversation, be sure to sign up our free 1-On-1 Help. From choosing yarn to fixing mistakes, this is a really great way to connect with one of our wonderful customer service specialists. They will always listen carefully, explain clearly (yes, they are ready to demonstrate techniques for you!), and be 1000% invested in your success. Just go ahead and schedule a chat... We'll get you all straightened out!

You know how to cast on, knit, purl, and bind off, but do you know how to make your project fit the person who's going to wear it? If not, it's time to learn about "gauge," a crucial knitting concept that we simplify in our All About Gauge Tutorial. Find out how to choose the right needles and yarn for your pattern and your way of knitting... You'll be very glad did!

Are you new to knitting from a pattern? Our Reading a Knitting Pattern Tutorial dispels the mystery of those abbreviations and symbols and will have you following patterns with confidence. We also have a Reading a Knitting Chart Tutorial, if that's the next step in your knitting journey. As you know by now, we're here to help every step of the way!

And finally, we host regular Zoom + Knit get-togethers, a wonderful way to connect with fellow knitters and to learn new skills. View recordings of our past calls here and learn about new ones by joining our mailing list!