I love the Little Baby Sweater and my granddaughter loves the color yellow. I needed help to find a good match. Customer Service Lili has been very helpful, she made suggestions. I preferred a green color, Lili also gave me input on my choice. I just learned that my yarn has been shipped, I am very anxious to start this beautiful project. Thank you. This is my first Purl Soho purchase, but it won’t be my last.

Monika Mangan

I have always been pleased with the goods purchased at this great yarn shop. I am very pleased to note that the one time I needed a follow up I received a quick and positive response. It’s good to know that this is a business that cares. I definitely feel confident when I order from here I will be well taken care of.

Randie Ryning 

Thank you for bringing this beautiful yarn (Nine Note Bundle) to our fiber community. I look forward to knitting my next little lapghan for my granddaughter with this beautiful “Wild Iris” color to use for when she’s reading or watching TV.

Nancy Shurtleff 

I can’t say enough good about Purl Soho! I have been exceptionally pleased with yarn I have ordered. It is so beautiful and luxurious! Their customer service is excellent! I have always received very prompt responses and help with any questions posed. Doing business with Purl Soho is always a pleasure!

Alice Norman 

As a Purl Soho customer, I have always been pleased with their service. Their friendly staff is quick to respond with any concerns I may have.

Rosa Tora 

I love all the Purl Soho yarns and I appreciate the prompt reply and shipments. I have knit several of your Daily Knit V-neck in the Linen Quill and I truly do wear these daily in the cool months and cool summer evenings. It’s a great pattern and yarn match. Thank you!

Marilyn Garber

I love all the yarn and kits I've purchased over the last couple of years! I trust the quality that I will receive, 100%. Of equal value for me, is the level of customer service. Lili got back to me within minutes of me making a wrong, more expensive order. She changed it immediately and refunded the extra money. Just did it! A huge shout out to this wonderful company!

Gail Patterson

I love everything about Purl Soho. Great patterns, fabulous yarn, much appreciated discounts (sales), and amazing customer service. I receive many more knit related emails than I can possibly keep up with, but I welcome and read every one of them from PS. Thanks!!

Sandra Lockhart

I've had nothing but good experiences with Purl Soho's customer service. They are so helpful, knowledgeable, and prompt. I had an answer to my most recent email within an hour. I also need to mention how lovely all their yarn is. Most of my projects are made with yarn from Purl Soho yarn.

Deborah Goldsworthy 

All the things I love about Purl Soho:

I trust the quality of the yarn, I can see and feel the difference. I love all the very well done video instructions and the excellent clear patterns. And, the customer service is outstanding.. especially these days. Only a few companies I am aware of measure up to Purl Soho’s standards.

Dana Locke

Thank you so much for your lightning fast response! I love Purl Soho: so kind, professional and caring. I often have questions about patterns and you respond so fast and are so helpful, not to speak of the thoughtfully chosen yarn. I really appreciate your concern about the environment and the animals who give us all the goodies.

Edda Blume

You guys are the best! Between helping me know when sales are coming, giving free shipping so I can add to an order I placed too quickly, the little freebies that have sometimes come in my orders, the help winding yarn and advice on color choices, I have come to assume Purl Soho has my knitter's back. And then there's the free patterns (mmm the classic beret, the colorwash blanket, the aspen scarf, the funny fold slippers) and on top of that, the glorious yarns. Thank you, Purl Soho!

Melissa Glenn Haber

I love Purl Soho designs. I have tried their sewing patterns and knitting patterns to create items for gifts and all have been very well received. I also use the pictures on the Purl Soho site as inspiration. One day I hope there will be a Purl Australia shopfront.

Anne Reilly

Can you say Customer Service??!! This is not my first time reaching out to Purl Soho. Sometimes it’s to ask about a yarn, sometimes for help with a knitting technique, but this time it was for help with color and a yarn substitution. This time though, took time. Not only was I asking for help with color, I was also asking them to actually to pick 8 colors for me as a substitute for another major yarn company. Their response was unbelievably quick and honest. They (Zha Zha) was frank about really not having the proper color scheme for the project I was hoping to make. I understood. But then Zha Zha went above and beyond by sending me 3 free patterns that might work for me! And the cost of the yarn ended up being less expensive than my original project! And it was already bundled so I did not have to choose colors! Win/win for me! I have never been disappointed in this company and the quality of their products! But this time, they have secured a customer for life!

Jeanmarie Kroh

I've been shopping at Purl since for more than 20 years. This shop is consistently outstanding. From products, patterns and tools to hands-on HELP for long-time and novice knitters, everything is "top drawer." Service, tutorials and advise have not dipped one bit--even though Purl is now an online enterprise. Support this small business! It's a GEM.

Jane Otto