Everything is right with Purl Soho. The simply beautiful website invites me in. I almost never escape a post to my inbox without lingering, exploring, or shopping. The inventory is designed with the highest quality of care through all phases. Customer service is superb. I receive quick and helpful responses to any inquiries I have ever made about stock or pattern details. I am encouraged to share updates and photos of my projects by people who I believe truly care that their customers are satisfied and enthusiastic. Thank you, Purl Soho, for such stellar service to us all. 

Roseanne Saalfield

Thanks to GREAT customer service again from Purl Soho! I had a question about a substitution yarn and a pattern. I received a thoughtful email note with clear instructions same day. I have had a few yarn and pattern questions over the past few months and have always gotten great responses to my questions. I’m working on a sweater project with Plein Air now - love this yarn!

Amy A.

I have been so pleased with the yarns I have received from Purl Soho and have just completed a nice scarf and am starting on a beret to match. The customer service response is excellent and I also recommend the patterns. 

Shelby French

I thank you so much for your very kind refund of both skeins of the recent yarn I ordered. My Mom and I are so appreciative. I have loved Purl Soho from my very first visit to the tiny shop on Sullivan Street, one night when walking home from work. It remains my most favorite yarn shop. The kindnesses that Purl Soho has shown me over many years live in my heart. 

Jill Tildesley

Purl Soho has always been one of the best places to shop.

Marie Mangus

This is my second time buying yarn at Purl Soho and I am thrilled with the service and quality! Customer service is amazing! I had the opportunity to exchange with a lovely lady who was more than helpful and so kind! If you hesitate to place an order, do not hesitate, you’ll be a return customer for sure! 

Monique Savoie

You can count on Purl Soho… I’ve been a customer for at least 20 years!!

Jane Dionne

Lili was helpful and obviously quite knowledgeable. Her prompt reply was greatly appreciated. Makes me want to buy my supplies from Purl Soho!!

Francine Kaplan

Great service from Purl Soho answering my queries. Parcel arrived quickly.

Teresa Greatorex

PurlSoho has done it again- their customer service has accommodated my request in a timely courteous manner. I have been shopping with them for years and have only had a positive experience. I love their products and designs. And recommend them to all who love to knit. 

Jamie Sutherland

I’ve been a big fan for many years. The most amazing glow I’ve ever seen on a single ply merino yarn. Simply magical yarn. Colours are beautiful and impossible to choose a favourite. Lili in customer service response is very helpful and friendly. 

Veronica Dicerni

Love Purl Soho yarns! 

Deborah Hanson

Purl Soho — best yarns, best patterns.

Rebecca Brant Mathae

After placing an order for the yarn bundle for the Joy of Color scarf, I was reading through the comments on the pattern. You do a great job in answering customer questions in such a thoughtful, thorough and kind manner. The questions and answers are helpful in thinking about the project. Additionally, they are a huge value-added aspect of your relationship with your customers. Thanks to everyone there for the great work that you do. 

Karen Cunningham

It's wonderful to always get great and timely feedback on pattern questions! I'm knitting the Top-down Circular Yoke Pullover. The Zoom session was wonderful and I love Plein Air yarn. Your answer to my pattern question was perfect.

Amy Scott