Few things matter more to a knitter/yarn collector than a fabulous, beautiful, clearly written and very easy to use (too easy?!) yarn website. And when a surprisingly fast customer response is thrown in, I can see why Purl Soho has won awards. My latest question was sent late Sunday night and the response was waiting before 6am the next morning! Purl Soho keeps reinfusing FUN into knitting!

Soj Aronson

This is the first time I've needed to reach out to you guys and I was pleasantly surprised by 1) the speed of the reply, especially on a holiday!, 2) the convenience of the solution, and 3) a real person, not just an automated reply! I already loved your products and aesthetic, now I love Purl Soho for the service as well.

Hannah Flinn

Why I love Purl Soho - you're never made to feel like you're putting anyone out and the answers are always cheerful and helpful! 

Christina Pearson

I am a Canadian and an avid knitter. I love the Purl Soho yarn and their corresponding patterns. The older I get I just want good quality wool and the patterns that pair with the wool. Always good service and fast responses to any questions.

Colleen Randal

I have been a fan of Purl Soho since I visited NYC with my grandson about 5 years ago. When I saw the shop I had to stop in because I have been ordering from them over the years. I became a bigger fan than ever because of the friendly way your staff treated my grandson. We still talk about how much fun it was. You are my “go to” when starting a new project. 

Pamela Enz

I have reached out for help while knitting a pair of socks in the past and I found your quick responses to my pattern and stiches assistance very helpful. Getting help with the pattern directly from seller is not common, so I appreciate the knowledgeable, patient and personable people at Purl Soho.

Maria Longoria

I can’t say enough about the responsiveness of the Purl Soho staff. Such a lovely, personal group- specifically Gavriella, who has been outstanding with her prompt responses. I have never been dissatisfied with any order and I have been purchasing yarn/notions from them for approximately 10 years. Thank you again for your customer focus and high quality products. You’re the Best Organization out there!!

June Macchiaverna

The customer service at Purl Soho is exceptional. I sent an email inquiry about a certain yarn availability and I had a response well within 24 hours! 

Chane Griggs

Not only do you offer high quality yarns but also great resources, tutorials, and free patterns. I have reached out to customer service a few times, to check on the status of an order or to correct an error on my part which resulted in me trying to combine an order placed with an additional order. I have found Purl Soho to be very responsive, providing me with answers and solutions when needed. Even when I have asked a simple question such as whether a particular yarn type that has been discontinued will return, they respond quickly. I have nothing but good things to say about their staff and their products. 

Melissa Morse

I’ve been following Purl Soho online for years and I’ve made many beautiful objects with their sewing and knitting patterns. My family has used our Felt Advent calendar (made from the kit) since 2015, and I’ve given many gifts wrapped in fabric bags made from the free Easy Drawstring Bag Pattern. I really appreciate the clear instructions and photos, and the fact that if you get stuck you can always find a helpful video tutorial on their site. This site is truly a treasure for crafters! 

MaryBeth Wagner

Purl Soho is one of “go to” shops that I use. I have never been disappointed with products - the yarns and patterns - are exactly as described. I’ve only needed assistance from customer service once and am very pleased with the results. 

Judi Ouellette

Lili at Purl Soho, has been a continuous support, with quick responses to several of my email questions re: the Lap Shoulder sweater pattern. I was baffled at a few points and she gave clarity and encouragement. I have been a long time Purl customer and I will continue to count on them for beautiful quality yarn, delightful patterns and very responsive customer service! Thank you so much! 

Robin Grace

I am so amazed at the responsiveness of the Purl Soho customer service. I have had an issue that has been resolved in a timely manner and has definitely made me a loyal customer. Thank you so much Lilli for troubleshooting my issue and coming up with a resolution. Your company is amazing.

Mary Ann Bergeron

As a relatively new knitter, Purl Soho has been a godsend! I get a bit ambitious, excited to create the beautiful sweaters and blankets they feature on their site, and that sometimes means I hit an impasse because I don't yet have all the skills. No fear, though, because the lovely people at Purl Soho are always ready and willing to help. I email customer service about my problem and they respond oh-so-promptly with helpful advice and encouragement. They always seem eager to help! This amazing level of customer service, coupled with great sales on their wonderful yarns, makes Purl Soho a great source for all things knitting. 

Jude Polotan

Purl Soho has beautiful patterns and yarns, which are inspiring and transporting. Additionally the customer service is outstanding. All the encounters I've had have been pleasant, professional, knowledgeable and generous.

Deborah Vandenbroek