Purl Soho Customer Service is the best. Lili has always been there to respond thoughtfully to even the smallest question about a pattern. I love Purl Soho for it’s beautiful yarns and designs and also for knowing that someone is always there to help.

Marcy Bienen

Love Purl Soho! I was unsure of a color of yarn I'd been eyeing for a baby sweater, so I emailed a question about undertones, received a prompt reply and ordered a different color and a pattern. Have never been disappointed with PS yarn or patterns.

Jane Mysock

I just had a wonderful Purl Soho experience. I have been admiring the Quaking Aspen Wrap for a couple of months. I noticed the linen quill yarn was on sale and decided it was time to buy the kit. I missed the sale by a day or two, and also had a little trouble figuring out how to make sure I picked the right kit. I emailed Purl Soho. Lili responded to me right away. She sent me the direct link to the project I wanted and included a code so I could still get the sale price. So much kindness and understanding in one fell swoop. I absolutely love Purl Soho. I am finishing up the Candy Stripe Cowl (beautiful yarn and pattern), then I will begin the wrap.

Rita Garrity

Have you ever been in the middle of a pattern and were stumped? That very thing happened to me and after searching and searching with no luck I reached out to Purl Soho and I woke up to a detailed email explaining the part of the pattern I was having difficulty with. I can’t thank them enough! 

Cathy Fagan

I've been a huge fan of Purl Soho for many years now. My mother was a very skilled knitter, and she always recommended I shop their store in NY when I was living there. I'm happy to see they have continued the same level of service and quality with their online store. The yarns are a beautiful quality. I especially love the chunky soft merino wool. It's like being wrapped in a cloud. I can't wait to make my first sweater with their yarns!

Lindsay Sakraida

Purl Soho is a great fiber arts store to purchase ones needed items from. Customer service is always prompt, helpful. Selection of yarns I have found to be quality driven. I consider my choices with their site first. Highly highly recommend this vendor. 

Nancy Paterson

I would like to commend Lili in your customer service department. She helped me with a Christmas gift order for my granddaughter. I had emailed for help with the order and shipping and Lili answered so promptly and kindly that I was extremely impressed. Have not had that fast a response from other retailers in a long time. There was a problem with the delivery, so I emailed Lili again, and of course she was right on it, got the yarn reordered and shipped that day! I was very pleased and impressed, and telling fellow knitters to shop Purl Soho for your great yarn and patterns and Excellent Service! Thank you Lili and Happy New Year

Cathe Brierly

Lili went over and above helping me out and right before the holidays. She guided me in changing the baby blanket I wanted to knit into a throw (the baby is turning 3… bad me. Also we straighten out my colors for the Nature's Palette blanket as I embark on my 2025 winter blanket extravaganza. She was kind and helpful. I’m always unsure about color selection and she guided me without taking selection over. Thank you Purl Soho for having such wonderful customer service!!

Marsha Steinback

I do like your yarn and patterns but I love your prompt customer service the best!! 

Elizabeth Morrill

This yarn lives up to the hype! No splitting, works up beautifully. Colors are beautiful.

Karen Kegley

Wooohooo!! I've been a customer for literally like a decade. First found out about this great store back in the day when my kids were little, in a Martha Stewart magazine. 

Jennifer Marie

Purl Soho is so generous with all the free patterns they offer. I love this company. 

Valerie Lasko

I love your yarn and the generosity of your patterns 

Lfurch

I have ordered several items from Purl Soho and have been very happy with everything I ordered. They have great ideas. 

Judy Scherff

I’ve been a Purl Soho fan for years and happy with every single experience. Love your embroidery products - unique and beautifully assembled. Great customer service - prompt and helpful. And you ship to Canada - merci beaucoup!

Dina Iwanycky